Warranty Policy

The Fleet Office Warranty Policy

By using these (“Services”) and (“Products”) provided by (“Us”) The Fleet Office Pty Ltd [ABN 42 603 641 050] through our (“Website”) you the (“Customer”) unconditionally and irrevocably agreed to and are bound by these Fleet Office Terms and Conditions (“Terms”). We may from time to time update our (“Terms”) and your continued use of these (“Products”) and (“Services”) is taken as acceptance of the updated (“Terms”) and all legislation and applicable current laws. We may also present to you other (“Terms”) and policies whilst using these (“Products”) and (“Services”) and continued use of taken as acceptance of the additional (“Terms”). The (“Customer”)’s general terms and conditions are hereby expressly excluded.

Definition of terms

Australian Consumer Law: refers to “ACL” and means the law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Customers: refers to “Consumers”, “you” , “your” , “Client” , “Member” and any person who has access to the The Fleet Office Service either as a guest or through an account.

Customer Data: includes vehicle, location and any other data or information submitted as part of these Services. 

Fleet: means the vehicle(s) owned by the Customer.

Fleet Office: refers to “The Fleet Office” , and the terms “we” , “us” , “our”  which is the party providing the “Product” , “Website” and “Services” to the “Customer.”

GPS: means Global Positioning System.

Intellectual Property: means: (a) copyright; (b) all rights conferred under statute, common law or equity in relation to inventions (including patents); (c) registered and unregistered trademarks; (d) registered and unregistered designs; (e) product imagery; (f) confidential information; (g) product descriptions, graphics and code; and (h) all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.

Location Data: includes GPS data of the location of vehicles using this Service.

Login Information: means the information you chose and agree to keep secure while accessing these Services.

Mapping Data: means any third party GPS or location information.

Maximum Number: means the maximum number of Tracking Devices per Customer.

Products or Services: all “Services” , “Products” and “Online Services” we provide our “Customers.”

Subcontractor: means anyone who deals with Customers apart from “Us”.

Terms: “The Fleet Office terms and conditions” , “T&C’s” , “Returns Policy” , “Warranty Terms” , “Privacy Policy” and all Terms relating to the “Services.” 

Tracking Devices: – the hardware and software component connected to a vehicle for use of these Services.

Website: “website” , “site” , “apps” and all websites used in relation to the “Services.”

Warranty Terms

As part of the Return Policy we (“The Fleet Office Pty Ltd”) agreed to repair or replace the Customers product purchased through our Website pursuant to these Services and all of its Terms. The standard warranty term is 3 years. There is no extended warranty standard.  Extended warranties can be purchased from time to time in which case proof of an extended warranty is to be furnished to us.

Warranty Dates

All warranties, extended and otherwise, are deemed to have stated on the receipt date. The receipt date is the date of which there is proof of delivery. If no proof of purchase exists it is deemed to be five (5) calendar days from our dispatch date.

Warranties and Privacy

As part of the Warranty Policy we may record and use part of your personal information and registration information to provide a high standard of Service. For more information please refer to our Privacy Policy.

Warranty Inspection

A qualified fitter will remove the device and have it sent for inspection. If proven to be faulty, a new replacement will be installed at no extra cost to the customer. If the device shows that it is in good working condition, the customer will be responsible for the re-installation of the device.

Warranty Limitations

The warranty is void if the installation or removal of the device was by a non-qualified person.  The Warranty does not cover if the device has been interfered or tampered with. The device is not waterproof and the warranty does not apply if there is water/liquid damage present.

Use of the Warranty Terms

Beyond these Warranty Terms you may also be entitled to warranties under common law. We encourage Customers to check applicable legislation.

Warranty Documentation

We may request certain documentation to successfully process your warranty. These may include but not limited to; proof of purchase, confirmation emails, receipts and delivery documentation.

Damaged on Delivery

If goods are found to be damaged on arrival or during delivery Customers are requested to provide photographic evidence at the time of receipt. Receipt is defined in these Warranty Terms. If damage on delivery occurs time is of the essence to let us know.

Standard and Extended Warranties

Where a standard or extended warranty is still valid we may request further information and may try and assist Customers to remedy the problem through troubleshooting, instructions and testing procedures. Extended warranties are to be purchased within fourteen (14) calendar days of date of sale pursuant to The Fleet Office Terms and Conditions. An extended warranty replaces the standard warranty.

Warranty Return Packaging

All items subject to a possible return must still be in the original packaging, undamaged and unopened. All small parts, items and accessories in the original product must be included. Any missing components may lead to a delay or refusal of the return. The product will be at the Customers risks whilst in transit to and from us pursuant to our Returns Policy.

Warranty Replacement and Repair

We aim to remedy the issue as fast as practically possible for all Customers. This may either be in the form of a replacement or repair at our discretion. In the case of a full repair we will endeavour to remedy that good or goods and return them as fast as practically possible. In the case of a part repair we will furnish the damaged parts and endeavour to remedy the good as fast as practically possible. In the case of a replacement we will endeavour to replace it like for like. However if this is not practically possible we will provide a similar replacement with the next closest product. The next closest product may not be identical but will be of similar replacement standard.

Warranty Credit

If we cannot fully repair, partly repair or replace the good or goods we will provide a credit to our Website. The credit will be calculated as the purchase price paid minus the shipping and handling fees.

Warranty and Ownership

In any case once consideration has been given the returned item will become ownership of us.

Warranty and Logistics

Any hardware subject to a warranty process is to be posted back to our office address:

Suite 2/14-20 Aerodrome Road, Maroochydoore 4558.

In the case that a subcontractor fitter did the initial work, that is the location that they must return the device for inspection.

Warranty Exceptions

In the following cases exceptions may apply to the Services. To the full extent permitted by law the standard warranty or extended warranty may not apply. These exceptions may include but not limited to:

  • If the product has been incorrectly supplied to the wrong Customer;
  • If the product is acquired illegally;
  • If a stolen or hacked account is used;
  • If the serial number has been removed;
  • If defects are from normal usage and age;
  • If the product has been altered or modified;
  • If the Customer manual steps have not been correctly followed;
  • If the damage is caused by fire, water or natural disasters;
  • If the consumables such as liquid, batteries and sacrificial parts are damaged;
  • If the product has been opened internally or tampered with; and
  • If the damage is only surface and not damage that causes full un-useability.

If any of these exceptions are found earlier we reserve the right to terminate a standard warranty or extended warranty and the due balance. If we terminate early we will refund the pro rata amount minus any handling and administration costs.

Limit of Liability

We exclude all other warranties not expressed in our Terms. You must not use the Website or Services for any purpose not permitted or contemplated by these Terms (or otherwise not authorised by us), or which is unlawful.

To the extent permitted by law:

  • you are responsible for your access to and use of the Website, including for other people’s use of the Service using your Customer name, password and/or answers to security questions (with or without your permission) not limited to products and Services;
  • we are not in any way liable to any party for any indirect, incidental, special or consequential damages or loss (without limitation including damages for loss of profits, business interruption, loss of information or damage to systems due to viruses or other harmful components) arising from the provision of, or your access to or use of, the Website; and
  • any guarantee, warranty, term or condition is implied or imposed into these Terms by legislation and cannot be excluded, then our liability for breach of that guarantee, warranty, term or condition is limited to the re-supply of the Services, or the payment of the cost of re-supplying the Services pursuant only to our Returns Policy and Warranty Terms.

Non Transferable Warranty

This is a non transfer license and warranty to the original owner and/or Customer only.

Warranty Discovery

If it is discovered that the goods are in fact in good working order we may seek costs to cover time and materials spent in this process. Further, if a warranty or extended warranty is found not to apply due to any exceptions or pursuant to these Warranty Terms.

Finality

We will determine finally if a product is not working inline with its specifications and product usage. This will be in consideration with an applicable consumer legislation.

Updates During Warranty

We will endeavour to keep you apprised of updates and tracking during the warranty process.

Entire agreement

These Warranty Terms comprise the entire return agreement between you and us in relation to your access to and use of the Website and Services.

Disputes

The provision standard warranties and extended warranties and these Terms, including all of the rights and duties of the parties arising from or relating in any way to the provision of the Services and these Terms, are governed by the laws of Queensland, and we and you each submit to the exclusive jurisdiction of those courts.

Geographic Location

If you are based in Australia all laws and legislation may also affect the return policy and warranty terms. For more information contact the ACL (Australian Consumer Law) department or see our Warranty Policy on this Website.

Guarantees

The guarantee provide for in these Services cannot be excluded under Australian Consumer Law, if applicable.

Severability

If any of these Terms are invalid, unenforceable or illegal, the remaining Terms will continue to apply.

Warranty Changes

Pursuant to the Terms we reserve the right to update our Terms from time to time and continued use is deemed acceptance by you. This includes these Warranty Terms and all other policies.

Assignment

You must not assign or novate these Terms or otherwise deal with their benefit or a right under them without our prior written consent, which may be withheld at our absolute discretion. We may at any time, without notice to you, novate or assign our rights and obligations under these Terms, and to the extent necessary you hereby consent to such novation, assignment or transfer.

Waiver

No waiver of a right or remedy under these Terms is effective unless it is in writing and signed by the party granting it. 

Support and Who are we?

We are a general trading company located in Queensland, Australia with the following contact details:

support@thefleetoffice.com.au  Ph: (07) 5493 4195

Shop 2/14-20 Aerodrome Road, Maroochydore 4558

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