The Fleet Office Return Policy

By using these (“Services”) and (“Products”) provided by (“Us”) The Fleet Office Pty Ltd [ABN 42 603 641 050] through our (“Website”) you the (“Customer”) unconditionally and irrevocably agreed to and are bound by these Fleet Office Terms and Conditions (“Terms”). We may from time to time update our (“Terms”) and your continued use of these (“Products”) and (“Services”) is taken as acceptance of the updated (“Terms”) and all legislation and applicable current laws. We may also present to you other (“Terms”) and policies whilst using these (“Products”) and (“Services”) and continued use of taken as acceptance of the additional (“Terms”). The (“Customer”)’s general terms and conditions are hereby expressly excluded.

Definition of terms

Australian Consumer Law: refers to “ACL” and means the law pursuant to Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Customers: refers to “Consumers”, “you” , “your” , “Client” , “Member” and any person who has access to the The Fleet Office Service either as a guest or through an account.

Customer Data: includes vehicle, location and any other data or information submitted as part of these Services. 

Fleet: means the vehicle(s) owned by the Customer.

Fleet Office: refers to “The Fleet Office” , and the terms “we” , “us” , “our”  which is the party providing the “Product” , “Website” and “Services” to the “Customer.”

GPS: means Global Positioning System.

Intellectual Property: means: (a) copyright; (b) all rights conferred under statute, common law or equity in relation to inventions (including patents); (c) registered and unregistered trademarks; (d) registered and unregistered designs; (e) product imagery; (f) confidential information; (g) product descriptions, graphics and code; and (h) all other rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.

Location Data: includes GPS data of the location of vehicles using this Service.

Login Information: means the information you chose and agree to keep secure while accessing these Services.

Mapping Data: means any third party GPS or location information.

Maximum Number: means the maximum number of Tracking Devices per Customer.

Products or Services: all “Services” , “Products” and “Online Services” we provide our “Customers.”

Subcontractor: means anyone who deals with Customers apart from “Us”.

Terms: “The Fleet Office terms and conditions” , “T&C’s” , “Returns Policy” , “Warranty Terms” , “Privacy Policy” and all Terms relating to the “Services.” 

Tracking Devices: – the hardware and software component connected to a vehicle for use of these Services.

Website: “website” , “site” , “apps” and all websites used in relation to the “Services.”

Orders and Acceptance Policy

We may cancel or refuse orders based on certain conditions and pursuant to these Terms. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to cancel or refuse any order as part of this Service for any reason. To avoid double handling your payment will not be processed until we have verified the pending order. Such situations include but are not limited to nil quantities available, inaccuracies with the pricing in this Service or fraudulent identifications. We will contact you if your order is being reviewed, refused or cancelled or if further information is required to process the order. If your order is cancelled following processing of your payment we will issue a credit via that payment method.

Shipping and Delivery Policy

The Fleet Office will only replace orders that are proven to be lost in transit by our delivery company. The Fleet Office will not be held responsible for goods delivered and accepted by a separate third party not connected to these Terms, the Service or the Customer. Further we cannot accept responsibility for any items left unattended at the Customer delivery address.

Certain factors such as order size, weight and shipping address may require us to ship via another method. The Fleet Office reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped. We use mainly couriers (TNT) however in certain circumstances we have to use Australia Post (PO Boxes).  We ship a variety of hardware in several different box sizes and configurations.  For insurance purposes, we often split down consignments into multiple packages.

The delivery times provided by The Fleet Office are estimates only. The Fleet Office will not be held accountable for loss or damage relating to late deliveries and undelivered orders/items. Orders that are reported as not received/delivered despite tracking number confirmation of delivery confirmation are not eligible for replacement nor will compensation be granted unless proof of delivery failure can be provided. In the event that multiple items are ordered, separate part deliveries may be made when some of the ordered items are not available in stock or on backorder. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our other Terms.

Change of Address Policy

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. For any changes or modifications the order will need to be cancelled and a new order placed in line with these Terms. The Fleet Office cannot accommodate address change requests. The Fleet Office takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Use of the Return Policy

Return notices will be accepted via email only. Please Contact: returns@thefleetoffice.com.au

with the following information:

• Transaction number

• Product description, item # and quantity

• Dates of purchase (all returns must be within 24 hours)

  • Reason for return (damage, incorrect, customer error end-user, etc.)

In the event of missing products, The Fleet Office must be contacted within 24 hours. All returns issues need to be emailed to returns@thefleetoffice.com.au with the name of your business, your customer number, your transaction number and reason for return.

Packing

All orders will be packed to The Fleet Office specifications regarding tape, filler, and box size/quantity.

Orders

Orders must be sent via e-mail or through the Website. All orders received before 12noon will be processed and shipped the same business day. Orders will be charged to the applicable payment method unless alternate payment information is submitted and approved. Orders must detail item numbers and customer number, quantity and description.

Order Cancellation

Order cancellation requests must be emailed to support@thefleetoffice.com.au within 30 minutes of the original order. We cannot guarantee any cancellations received after 30 minutes of the original order. 

Order Cancellation

All domestic residential orders will be shipped via courier per these Terms. PO Box orders will be shipped via Australia Post. All orders returned to The Fleet Office due to an incorrect address or order cancellation will be subject to a 10% restocking fee.

Damages

We are not responsible for damages due to elements out of our control. You must contact us regarding damages within 24 hours of delivery.

Out of Stock Product Policy

Inventory availability is not guaranteed. We will always try to ship your order in as few shipments as necessary, however there will be times when orders will need to be split from two or more locations to complete the transaction. You will not be notified in these cases of split shipments, however you can request that we either DO or DO NOT automatically send split shipments.

Dangerous Goods

Devices with LI batteries (high capacity) must be shipped via road and this can add a long period onto the delivery time when delivering interstate. We will advise ETA’s and tracking numbers will be provided.

Ownership and Title

Ownership and Title of the goods remain in your possession pursuant to these Terms until such time as it is received back by us. This includes any return postage time.

Updates During

We will endeavour to keep you apprised of updates and tracking during the return process.

Disclaimer

Terms and conditions (“Terms”) of this agreement are subject to change without notice. Please visit our web site for updates and further information: https://www.thefleetoffice.com.au. Product image(s) available online are representative of the product offered but may not have the exact attributes. Please read product description for the specific attributes of the product. The information provided on www.thefleetoffice.com.au is intended for reference only. While we attempt to keep our information accurate, we cannot guarantee it is an accurate representation of the latest formulation of the product.

Support and Who are we?

We are a general trading company located in Queensland, Australia with the following contact details:

admin@thefleetoffice.com.au Ph: (07) 5493 4195

Shop 2/14-20 Aerodrome Road, Maroochydore 4558

support@thefleetoffice.com.au

Join Australia’s Fastest Growing Telematics Company

australia

We provide specialist fleet tracking for companies nationwide backed with our customer service guarantee, 3 year product replacement warranty and no lock-in contract.

What Our Partners Say

Find Out How The Fleet Office Can Help Streamline Your Fleet Management

BOOK A FREE DEMO

Get in Touch

Contact our team at The Fleet Office today for more information or to arrange a free onsite demonstration.

Have a question? Call our friendly team of experts today on 1300 110 248